Refunds & Returns Policy

At Hallam Spring Square Florist, we take pride in delivering beautifully crafted, high‑quality floral designs. However, due to the fresh and perishable nature of our products, there may be rare occasions when expectations are not fully met. For this reason, all refund and return requests are handled individually to ensure your satisfaction.

🌸 Ordering Mistakes

Made an error in your order? Contact us immediately—preferably before your order is dispatched—to make corrections.

Product Issues

If you’re unhappy with the blooms you receive, please get in touch within 48 hours of delivery. You may be asked to send a photo of the flowers to help us address the issue promptly.

Cancellation Policy

  • Less than 24 hours before scheduled delivery: 50% cancellation fee applies.

  • More than 24 hours before delivery: a flat administrative fee of $15 applies.

  • Once an order is in preparation or picked up by the courier, cancellations cannot be accepted.

Delivery Problems

  • If the courier is instructed to leave your flowers at the door at your request, we’re not liable for any damage, loss, or theft that occurs afterward.

  • Incorrect details or unavailable recipients: We’re not responsible if the delivery fails due to wrong name, address, or unsafe drop-off conditions. A re‑delivery fee equal to the original delivery charge will apply for re-attempts.

Product Substitutions

Product images are representative guides. Design, container, or accessory placements may vary based on seasonal availability or quality. We reserve the right to substitute items of equal or greater value when necessary.

If you have any questions about our policy or wish to discuss a refund or return, please contact us directly—we’re here to help!